Frequently Asked Questions
Kindly check the frequently asked questions (FAQs), if you are not very familiar with the functioning of this website.
You can register by clicking on the "Register" link located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send OTP to verify your mobile number, after successful OTP validation, we will send an activation link to the registered email ID. Please click on activation link and start shopping.
Yes. However, you can browse the website without registration. You are required to login or register while adding a product to cart.
Each email ID/login ID and mobile number can only be associated with only one customer account.
Please check your spam folder. To ensure that you receive all mails from us directly into your mail box, add namosri.com in your safe sender's list.
Please contact our customer support team at +9122 4023 0273 or +91 80494 40899 between 10:00 am & 7:00 pm or write to us at: [email protected]
‘My Account' is your a/c where you can view your Personal Information, Addresses, Order History, Shopping List.
Please click on “Forgot password” link available on the 'Sign In' page and then enter your registered email ID in the box provided. A new system generated password will be sent to your registered email ID.
Your Login ID and password are case sensitive. Please enter correct information & try again. Use “Forgot Password" link to generate new password.
Yes, you can. Please sign in & click on ‘Edit’ on the 'My Account' page to update your personal details. You can also edit or add delivery addresses using this feature.
You can change your delivery address on our website once you log into your account. Click on ‘Edit’ on the My Account page and change your delivery address before placing the order. If we are currently serving your new location, we will be happy to deliver your order at your new address. However, if there is a pending order placed with your earlier delivery location, it will be dispatched for delivery to your old address.
You can either search by navigating through category pages or by using Product Search. We also have feature search, where you can search products based on their attributes like No MSG, etc.
Click on 'Pack Size’ tab below the product on category page or on product description page to see all pack sizes.
Our normal sorting enables you to first see the promotions on the top or you can use sort filter.
The prices and promotions on our website are updated regularly. However you will be charged based on prices and promotions applicable at the time of placing the order.
On the payment page there is an entry box for promotional / coupon code. Please enter valid coupon code and apply before proceeding for checkout.
We ensure hygienic, maximum shelf life and careful handling of all products and maintain them in the correct temperature & packaging till they get dispatched.
To place an order, please follow these steps: 1. Select the product you'd like to buy 2. Add products to your cart or just hit 'Buy Now' 3. Choose or 'Add delivery address'. Use a preferred payment mode and confirm the order
There is no minimum order for delivery. There is a nominal delivery charge of Rs.25/- on orders below Rs.100/-
Upon successful completion of order, order confirmation e-mail and SMS will be sent to your registered email id and phone number containing your order details.
Currently, there is no provision for changing the order once placed. In case of any urgent requirement, please raise ticket and call our customer support team & we will assist you with best possible option.
You will receive a confirmation email as soon as your order is dispatched. This email details actual items billed against your order and also provides information on products not available before delivery of your order.
You can cancel your order fully anytime up to the day of delivery/ before dispatch from our delivery location. On receipt of the cancellation request, we shall cancel the order and refund the entire amount. Please call our customer support team at +9122 4023 0273 or +91 80494 40899 between 10:00 am & 7:00 pm or email us at [email protected] for cancellation or modification of your Order. Cancellation of Order can’t be done/accepted, once your order is released for dispatch/ shipped out from our delivery location.
It is possible that goods may have got damaged in transit. Please call our customer support team at +9122 4023 0273 or +91 80494 40899 between 10:00 am & 7:00 pm or email us at [email protected] and attach photograph of the damaged goods in original packing for verification and claim resolutions.
Please call our customer support team at +9122 4023 0273 or +91 80494 40899 between 10:00 am & 7:00 pm or email us at [email protected]
As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.
We send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID. You can also visit My Account › My Orders page to get invoices for your orders.
You can pay for your order using the following modes of payment: Net banking Credit Card Debit Card Mobile Wallet (like Paytm, Payu)
All the products listed on the Website will be sold at Indian Rupees either at MRP (inclusive of all taxes) or at an Offer/Discounted price with taxes, unless otherwise specified.
If we are not able to deliver all the products in your order and you have already paid for them online, the balance amount will be refunded to you in the payment mode through which payment was done earlier.
In such cases where payment attempt is unsuccessful due to network or other technical glitch , the amount debited , if any , for which a successful charge slip is not generated, is generally reversed by your bank as per their policy. In case there is any unreasonable delay in refund you may raise the query or dispute with customer care number of your bank on the back of your card. If required we may issue a written confirmation of not receiving the amount to enable you to take up with your bank after due verification from our backend team.
Yes, it is absolutely safe to use your card on www.chef-solutions.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for our online shoppers, thus making online shopping at www.chef-solutions.com safer.
You can check the serviceability of your area while selecting your pin code at the time of checkout of order.
You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.
Delivery usually happens within 3 to 7 business days. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors: - Product's availability - The destination to which you want the order shipped to You can check the expected delivery date of your order(s) on the 'My Orders' section of your Chef Solutions account on our website.
If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations), we shall endeavour to call and inform you in advance about the delay on best effort basis and seek your convenience on the revised time of delivery.
We understand that under exceptional circumstances you may not be available to receive the order. Please instruct your immediate neighbour & also communicate the same to our customer support team. However, we advise you to be available at your delivery location so that you receive your order with best quality.
No, it will not be possible for us to change the delivery location once the order is placed.
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.
Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders. Please call our customer support team at +9122 4023 0273 or +91 80494 40899 between 10:00 am & 7:00 pm or email us at [email protected]
What do I do if an item is defective (broken, leaking or not as per my expectation)? How will I get my money back in case of product return?
Our quality assurance team checks the quality of all ordered products before they reach you. If you still face any issues with the quality of products, we will take every measure to address the issue and make it up to you. If you are not satisfied with the physical condition (damaged) of the product, we have a "no question asked policy for returns & refund”. Our delivery staff will take back the items returned by you and the amount shall be refunded to you via the payment mode used by you while placing the order. We do not make any cash refunds.
I have received the order but free article along with promotion or free gift mentioned on the website is not delivered to me?
Please contact our customer support team at +9122 4023 0273 or +91 80494 40899 between 10:00 am & 7:00 pm or write to us at: [email protected] and we will assist you with best possible option.
Please call our customer support team & we will assist you with best possible option. You can refer on the website detailed ‘Return, Exchange and Refund Policy’ under Terms and Conditions for further clarification.